Frequently Asked Questions
Everything you need to know about MAYS GEMS jewelry and services.
What materials are used in MAYS GEMS jewelry?
We use premium materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds to ensure lasting quality and brilliance.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location and usually arrives within 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made or engraved pieces are final sale.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with harsh chemicals, perfumes, and water. Store your jewelry in a cool, dry place and clean gently with a soft microfiber cloth.
Do you offer a warranty on your products?
Yes, all MAYS GEMS jewelry comes with a 12-month manufacturer's warranty that covers any defects in materials or craftsmanship.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey.